SurePayroll

Business Details

Simplify Payroll with SurePayroll

SurePayroll has been a trusted partner for small businesses and households since 1999, specializing in simplifying payroll, tax compliance, and HR solutions. Our platform automates complex processes like payroll tax filings, direct deposit, and employee hour tracking, allowing business owners to focus on growth. Backed by Paychex, we combine 25+ years of industry expertise with user-friendly technology to deliver services including 401(k) plans, workers' compensation, health insurance, and pre-employment screening.

Recognized by the BBB with an A+ rating and multiple Stevie Awards, our customer-centric approach emphasizes affordability, accuracy, and 24/7 support. We serve diverse industriesfrom law firms to dental officeswith scalable solutions tailored to businesses of all sizes, including household employers managing nannies or caregivers.

Services

Payroll Processing 401(k) Plans HR Support Time Tracking Workers Compensation Health Insurance Pre-Employment Screening

Highlights and features

We automate payroll tax filings and deposits to ensure compliance.
Our platform offers free onboarding support and 24/7 access to reports.
Backed by Paychex with 25+ years of payroll industry expertise.
Affordable pricing starting at $20/month for basic payroll services.
Tailored solutions for small businesses, households, and niche industries.

Associations and certifications

Better Business Bureau
Stevie Awards

What people say

Easy to use Responsive support Time-saving automation Seamless onboarding Accurate tax filings

Website

Update Listing

Services

Payroll Processing

Our payroll processing automates employee payments, tax calculations, and compliance reporting. Businesses can run payroll in minutes with unlimited off-cycle runs and free 2-day direct deposit. The service integrates tax filing, paystub generation, and real-time reporting for small businesses and households.

401(k) Plans

We offer 401(k) retirement plans designed for small businesses to help employees save for retirement. These plans include automated contributions, investment options, and compliance support to ensure adherence to IRS regulations while promoting long-term financial security.

HR Support

Our HR support provides tools for managing employee onboarding, benefits administration, and compliance documentation. Services include access to HR experts, policy templates, and guidance on employment laws to streamline workforce management for small businesses.

Workers Compensation

We facilitate workers' compensation insurance to protect businesses from costs associated with workplace injuries. The service ensures compliance with state requirements and provides coverage for medical expenses, lost wages, and legal liabilities arising from work-related incidents.

Health Insurance

Our health insurance solutions connect businesses with affordable coverage options for employees and their families. We provide access to plans with varying premiums and benefits, along with support for enrollment and compliance with healthcare regulations.

Questions

How do I set up payroll with SurePayroll?

Create an account in 30 seconds, add business and employee details, and run payroll. Free onboarding assistance is available for setup support.

What payroll services are included in the pricing?

Services include unlimited payroll runs, tax filings, direct deposit, paystub generation, and access to HR tools. Additional features vary by plan.

Does SurePayroll handle tax compliance?

Yes, we automatically calculate, file, and deposit federal and state payroll taxes for most plans, ensuring compliance with tax deadlines.

Can I use SurePayroll for household employees?

Yes, we offer specialized payroll solutions for households, including nannies, caregivers, and other domestic workers with tax compliance support.

What support options are available?

Access 24/7 customer support via phone or chat, along with free onboarding assistance and online resources for payroll management.

Are there contracts or cancellation fees?

No long-term contracts or cancellation fees. You can cancel anytime with no commitment beyond the current billing cycle.

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Reviews (4)

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Kyle Coble

Jun 19, 2022 Report

Not helpful, not responsive, poor communication to customers. I've used them for a while and needed to change tax paperwork when we moved to a different state. Their communication and responsiveness are terrible - I've been emailing and requesting their help for over 2 months and not only has it not been resolved, they haven't even begun to work on the issue. I had to make 7 or 8 phone calls to them just to get them to start resolving this issue, and that doesn't include all the emails back and forth. I would not recommend SurePayroll.

VIvian

Jun 15, 2022 Report

I will only give SurePayroll ONE start as a company, but am giving five stars here for a representative name Robin. In 20 mins she solved an issue I had with SurePayroll for the past five months. During the five months, I've been calling and calling SurePayroll -- either no one pick-up the phone (for as long as 7 hours, as i just left the phone on hold), or got someone promised to call me back with an answer but did not follow through.

Barbara Borys

Jun 14, 2022 Report

I had an issue with a new employee paycheck and pay period dates. I called and spoke with Demetria, a customer service representative. She was outstanding, patient and knowledgeable. Kudos to her and to SurePayroll!

Jim Kirk

Jun 08, 2022 Report

I've been using SurePayroll now for just over two years. For one of the lowest priced payroll services in the industry, I've never needed customer service. The website was always up and running and simple to use. Today, I couldn't log in, so here goes my first customer service encounter. I used the call back option rather than be sitting on hold. Received call back 30 minutes later from Casey. She walked me through as she "reset" some things and when I was able to get past the point of the issue, she stayed on the phone until I got to the dashboard with no further issues. The in-between small talk I learned Casey is from North Texas. so Casey from North Texas if you're reading this, again I want to thank you your assistance this morning!