Business Details
36 Years
experience
Trusted Accounting and Tax Services in San Jose
Since 1990, Quality Returns has been dedicated to empowering small businesses and professionals through comprehensive tax and accounting solutions. Our team combines decades of experience with specialized expertise in tax law, bookkeeping, and financial strategy to help clients navigate complex regulatory requirements. Led by Randi McMasters, an Enrolled Agent with a BS in Business Finance and over 17 years of ownership experience, we provide personalized services tailored to businesses of all sizes. Our commitment to staying current with tax code changes ensures clients remain compliant while identifying opportunities to minimize liabilities. With additional support from Rosemary Whitaker, a QuickBooks specialist and seasoned business professional, we deliver efficient, reliable solutions that allow clients to focus on growth.From payroll processing to financial statement analysis, our services are designed to streamline operations and enhance business performance. We serve San Jose and Silicon Valley, offering free consultations to address each client's unique needs. Our proven track record includes training for local colleges and hands-on support for businesses upgrading accounting software. By prioritizing transparency and client education, we build long-term partnerships grounded in trust and measurable results. Quality Returns remains a trusted partner for businesses seeking expert financial guidance without the overhead of in-house specialists.
Services
Tax Preparation
Bookkeeping
QuickBooks Training
Payroll Services
Tax Planning
Financial Analysis
Sales Tax Returns
Accounting Training
Details
- Year established: 1990
Highlights and features
- We offer over 30 years of combined experience in tax and accounting services
- Our team includes Enrolled Agents and QuickBooks specialists
- We provide free consultations and personalized financial strategies
- We specialize in complex tax returns and small business compliance
- Our clients receive ongoing support for evolving financial needs
What people say
Expertise in tax law
Reliable bookkeeping services
Effective QuickBooks training
Time-saving solutions
Knowledgeable staff
Services
Tax Preparation
We prepare individual and business tax returns with precision and compliance. Our experts stay current with changing tax codes to ensure accurate filings while identifying deductions. Clients benefit from reduced penalties and optimized tax positions through our meticulous approach.
Bookkeeping
Our bookkeeping services maintain accurate financial records using modern accounting software. We track income, expenses, and cash flow to provide real-time business insights. This service helps prevent errors and ensures reliable financial reporting for decision-making.
QuickBooks Training
We offer customized QuickBooks training for businesses upgrading systems or needing staff development. Our hands-on instruction covers software features to improve efficiency. Clients gain confidence in managing financial operations independently.
Tax Planning
Our proactive tax planning identifies year-round opportunities to minimize liabilities. We analyze business structures and transactions to create legal tax-saving strategies. This service helps clients avoid surprises and improve financial forecasting.
Payroll Services
We handle payroll processing including tax withholdings and filings. Our system ensures timely payments and compliance with labor regulations. Businesses save time while maintaining accuracy in employee compensation management.
People
Randi McMasters
Owner/Enrolled Agent
BS in Business Finance with 17+ years running Quality Returns. Former controller and college instructor specializing in complex tax returns. Focuses on small business compliance and tax optimization.
Rosemary Whitaker
QuickBooks Specialist
30+ years business experience with expertise in customer service and accounting software. Currently studying California tax certification while supporting bookkeeping and training operations.
Questions
What accounting services do you offer for small businesses?
We provide bookkeeping, tax preparation, payroll processing, financial analysis, and QuickBooks training tailored to small business needs.
Do you serve areas outside San Jose?
Our primary focus is San Jose and Silicon Valley businesses, though we may accommodate nearby regions through remote services.
How can you help reduce my business taxes?
We analyze your financial situation to identify legal deductions and implement strategic tax planning throughout the year.
What experience do your staff have?
Our team includes Enrolled Agents with decades of combined experience in tax preparation, accounting software, and small business consulting.
Do you offer free initial consultations?
Yes, we provide complimentary consultations to assess your needs and recommend appropriate service packages.
Reviews (5)
Linda A.
Jul 27, 2017
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Quality Tax Returns is owned by Randi McMaster and her help is Rosemary. These 2 are a truly disastrous pair. They charged me over $500 for my 2014 return, which they "filed" electronically.lol, had to take it elsewhere today to finally get it filed. When I needed a clean copy of what I'd already paid for they demanded more money. Then Randi iced the cake when I finally saw her.she talked over me and then began screaming about calling the police and in front of other clients also shouted out as I left, "oh her, her ex is a crystal meth head".(actually she's wrong, he is dead, died from complications related to a pneumothorax). Needless to say she scared the bejesus out of me. (Shes 50 lbs bigger!). Im calling the Better Business Bureau today.
Paula Strauss
Dec 23, 2013
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I have had my taxes done by Randi for years. She will fearlessly fight for you if you are audited! That in itself is worth every penny. Randi and her staff handle all my questions and she treats me with a personal touch.
Frank M.
Dec 27, 2011
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So we have a pretty simple return with two married people and a couple child-related deductions. Randi did the minimum she could for us. She confused the heck out of me in the process and I'm still trying to figure out all the steps along the way. Furthermore, it was hard to get her to return phone calls too. If you literally just need your taxes done, then she's fine. But if you want to understand the process and call to ask a few questions, forgot it. Basically, unless you have enough business to get her attention, don't bother, just use TurboTax. You'll be better off.
Kim B.
Feb 06, 2011
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I have been using Quality Returns for over 15 years for my business. If you own a business you know it's more than just an end of the year tax return it's about support during the year that counts. She is always helpful and is a Quickbooks expert so we can call anytime to ask questions come up through the year. She also takes care of payroll taxes and handled an EDD audit. I would highly recommend Quality Returns.
W. M.
Apr 11, 2008
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We have been using Quality Returns for 16 + years for both business and personal. Always happy. Had a tax audit 3 years ago, which Radi was able to handle. It was being condusted by a new agent. The agent did not seem to know how to do heer job. So, it was great to have Radi to handle the proccess.
